Help or sympathy?
Kids complain. A lot.
Sometimes, like us adults, they just want a sympathetic ear and a warm hug.
Other times, they really are asking for help to solve a problem, but they can’t describe what the problem is. For example, your child might tell you “I’m crying because it’s raining outside”, when a little probing reveals the real issue is that they are bored, they want to play, and the rain is preventing them from doing so. While you can’t control the rain, you can solve the real problem by suggesting some interesting indoor games.